Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
service Management
As service providers race to achieve service excellence, the process requires them to reccognise that their individual contribution adds value to a customer’s overall experience. To “wow’ customers is to exceed expectations of the customers. A confident service provider will provide assurance and enhance the overall service experience for their customers.Course ObjectivesAt the end of the pr...
Provider: NEXT U PTE. LTD.
The Certified Service Professional (CSP) WSQ course aims to provide early entrants and individuals, who are looking to develop a vibrant and exciting career in the Tourism and Service related industry, with fundamental skills and mindset of a service professional. CSP WSQ course revolves around delivering excellent, customised and personalised service, how to interact with customers/ gues...
This programme will equip learners with the knowledge to be a promoter of service innovation culture and develop skills to lead and facilitate service innovation efforts within their organisations. They will learn to prepare and lead their team to participate in service innovation processes and evaluate the success of the implemented service innovation ideas and facilitate these towards implementa...
Equipping learners in service jobs and environments with the mindset to engage in service innovation initiatives, this programme aims to cultivate a service innovation mindset by first providing them the fundamentals and need for service innovation. Learners will attain the ability to identify innovation opportunities and generate ideas in the areas of transforming their customer experiences. Serv...
In today’s highly competitive industry, many successful companies capitalise on service excellence to differentiate themselves from their competitors. However, different customers may perceive service excellence differently. For some customers it may mean service reliability, for others, it may mean product knowledge; responsiveness or empathy of the staff. Regardless of different customers’ e...
The Service Revolution course is conceptualised to prepare participants with the mindset to adopt service innovation in their work lives, as well as skills to initiate and participate in service innovation projects in their work environments.The course focuses on providing a service innovation process framework for participants to innovating service. Participants will be taught the 4-steps process...